Everything we get asked.

Dosing is by body weight and printed on the back of every jar. As a guide, most formulas run one chew a day for dogs under 25 lb, two for 25 to 50 lb, and three above that. Start at the lower end for a week so your dog can settle into it.

Yes. Every active ingredient is printed with its milligram dose on the panel and repeated on the product page. We do not use proprietary blends, so nothing is hidden behind a single combined number.

Hip and joint support and calming chews are commonly given together, and single-ingredient treats such as salmon skins can be fed alongside either. If your animal is on medication or being treated for a health condition, check with your veterinarian first.

Our freeze-dried chicken bites are made for cats, single-ingredient and nothing else added. The soft chew supplements are formulated for dogs, so please stick to the labelled animal on each product.

Calming support is often noticeable within an hour or two of the chew. Joint and mobility ingredients build up over time, so give it four to six weeks of daily use before you judge the result.

Keep the jar sealed somewhere cool and dry, out of direct sun. Soft chews stay best in their original jar rather than a decanted container, and freeze-dried treats should be resealed after each use.

Orders of $40 or more ship free. Below that it is a flat $5.99. We ship within the United States only at the moment.

Orders are packed to order in Austin, Texas, usually within one business day, and typically arrive in three to five business days depending on where you are.

Yes. As soon as your parcel leaves Austin we email a tracking link, and you can see the order status any time in your account.

Not yet. We currently ship within the United States only. If you are outside the US, join the list at the bottom of the page and we will let you know when that changes.

Get in touch as soon as you can. If the parcel has not been packed yet we can change or cancel it; once it is on its way you can return it instead.

You have 30 days from delivery. If your animal will not take a product, or it is not right for you, contact us and we will arrange a refund or a swap — opened jars included.

Send us a photo of the parcel and the jar and we will ship a replacement straight away. There is no need to send the damaged one back.

Use the contact page and a person in Austin will answer, usually within one business day.